WhatsApp support
Guidance for business messaging setup, numbers, templates, webhooks, and delivery issues.
- Cloud API onboarding
- webhook troubleshooting
- template and status checks
/ messaging support, without the mystery
Connect the channels. Keep the conversation.
ChatHP provides practical, independent technical support for businesses working with WhatsApp, Facebook Messenger, and Instagram messaging.
chathp / support-consolev1.0
$ chathp check --channels
OK whatsapp_business / connected
OK messenger / webhook ready
OK instagram / permissions mapped
→ next step: review handoff rules_
WAMessage delivery checkIN PROGRESS
“Messages are arriving, but the handoff to my team is not consistent.”
technical supportresponse: 1 business day
↗ clear next step
supported channels
WhatsAppMessengerInstagram
independent service01 / what I help with
The technical layer behind better replies.
Get focused help setting up your messaging tools, understanding what is failing, and making the next change with confidence.
Messenger support
Connect your Facebook Page conversations to the tools and people that need to respond.
- Page and app configuration
- permissions review
- handoff and inbox setup
Instagram support
Make Instagram messaging easier to manage while keeping your business workflow clear.
- professional account checks
- message routing
- integration diagnosis
02 / how it works
A support session with a useful ending.
Bring the setup, the error, or the confusing part. We turn it into a clear list of actions.
01
Map the real setup
We identify the account, channel, app, number, permissions, and point where the conversation breaks.
02
Find the smallest fix
We focus on the change that solves the issue without adding unnecessary complexity to your workflow.
03
Leave you with a record
You receive plain-language notes about what changed, what to monitor, and what to do next.
03 / one working view
See the conversation, not just the error.
A focused view for checking message delivery, business numbers, templates, and handoff events.
support workspace / conversationschannel: WhatsApp
Delivery checkWhatsApp · 2 min ago
Account accessMessenger · yesterday
Permission reviewInstagram · Tuesday
WhatsApp delivery checkOPEN
I can see the incoming message, but the automation is not triggering.
Let’s trace the webhook event first, then confirm the handoff rule.
add a support note send →
04 / questions
No jargon required.
A few useful boundaries before we start.
Is ChatHP affiliated with Meta?
No. ChatHP is an independent technical support service. It is not affiliated with, endorsed by, or a representative of Meta Platforms, Inc.
Can you help with all three channels?
Yes. Support is available for WhatsApp, Facebook Messenger, and Instagram messaging setups, depending on the accounts and access you control.
Do you need my passwords?
No. Never send passwords or access tokens by email. Support can be provided through guided steps, screen sharing arranged by you, or temporary access methods you control.
Do you guarantee approval or delivery?
No. Platform approval, messaging limits, policy decisions, and delivery depend on Meta systems and your account history. I can help prepare, diagnose, and document the technical setup.
05 / start with the problem
Tell me what is not working.
Send a short description of your channel, what you expected to happen, and what you are seeing instead.
Email: hello@chathp.chatPhone: +1 (302) 244-1499
Replace the placeholder email and phone before publishing.